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Outsourcing: Quiz


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Question 1: The public generally find linguistic features such as ________, word use and phraseology different which may make call center agents difficult to understand.
Vowel lengthGeminationIsochronyStress (linguistics)

Question 2: Most outsourced work to the Philippines consists of ________ services, web development and website design.
ComputerHelp deskCall centreTechnical support

Question 3: From the standpoint of labor outsourcing may represent a new threat, contributing to rampant worker insecurity, and reflective of the general process of ________.
GlobalizationWorld Trade OrganizationInternational Monetary FundASEAN

Question 4: However, outsourcing is often viewed as involving the ________ of a business function to an external provider.
OutsourcingASEANFair tradeGlobalization

Question 5: In the ________ discipline there has been a debate about the number of engineers being produced by the major economies of the United States, India and China.
Civil engineeringElectrical engineeringEngineeringMechanical engineering

Question 6: In the ________, outsourcing is a popular political issue, especially during election years.
CanadaUnited StatesPhilippinesAlaska

Question 7: There are legal protections in the ________ regulations called the Transfer of Undertakings (Protection of Employment).
DenmarkEuropean UnionGermanyEuropean Parliament

Question 8: One such factor is opportunism by suppliers due to misaligned incentives between buyer and supplier, information asymmetry, high ________, or high supplier switching costs.
Asset specificityBounded rationalityNavajo languageManagement

Question 9: Criticism of outsourcing, from the perspective of ________, by-and-large, revolves around the costs associated with transferring control of the labor process to an external entity in another country.
United StatesPennsylvaniaIllinoisCitizenship in the United States

Question 10: presidential candidate ________ criticized U.S.
Joe LiebermanJohn KerryMichael DukakisJohn F. Kennedy

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