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Business process mapping: Quiz

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Question 1: Gilbreth, Frank and Lillian (1924), The Quest of the One Best Way, ________ Frank and Lillian Gilbreth Papers, 1924
Purdue UniversityOhio State UniversityMichigan State UniversityIndiana University (Bloomington)

Question 2: A 1944 graduate of Mogensen's class, Art Spinanger, took the tools back to ________ where he developed their Deliberate Methods Change Program.
American ExpressGeneral ElectricPampersProcter & Gamble

Question 3: ________ requires a business entity to follow a process approach when managing its business, and to this end creating business process maps will assist.
ISO 19011ISO 13407C++ISO 9000

Question 4: Mogensen began training business people in the use of some of the tools of industrial engineering at his Work Simplification Conferences in Lake Placid, ________.
New YorkNew JerseyConnecticutMassachusetts







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